What is our Shipping Policy?

Our stocks are located in Melbourne, Victoria.

Orders placed before 10:00AM AEST will ship within 2 business days. If we have any issues with your order, we will notify you by email and/or phone in order to clear the issue and ship the order as quickly as possible. In the event we are unable to contact you regarding your order, we will hold your order until we hear from you or up to 3 business days. If we do not receive a response, we will cancel your order.

If you need to cancel an order or make changes, please contact us as soon as possible. Requests will need to be made within 2 hours of order placement. Otherwise, it’s not guaranteed we’ll be able to fulfill your requests.

How can I change the wrong name/delivery address in my order?

Simply send us an email at ak@qmaxgroup.com.au, and we will gladly assist you. Please keep in mind that once items have been shipped, we will be unable to change the information above.