FOR A LIMITED TIME ONLY – FREE DELIVERY ON SELECTED PRODUCTS TO METRO ZONES ACROSS AUSTRALIA  

FREQUENTLY ASKED QUESTIONS

How to Choose the Right Lay-Z-Spa: Key Differences Between Models
  1. Capacity: How Many People?

Lay-Z-Spas come in several sizes:

  • 2–4 adults (compact models, great for couples or small spaces)
  • 4–6 adults (the most popular size for families)
  • 5–7 adults (best for entertaining or larger households)

Tip: Consider how many people will regularly use the spa. Bigger isn’t always better if you want quick heating and lower running costs.

  1. Massage System: AirJet™, HydroJet™, or HydroJet Pro™?
  • AirJet™:
    Surrounds you with soothing bubbles from the base. Jet count varies by model (87–180 jets). Perfect for gentle, all-over relaxation.
  • HydroJet™:
    Combines bubble jets with adjustable water jets for targeted, deeper massage. Great if you want a more invigorating experience.
  • HydroJet Pro™:
    The ultimate: combines both AirJet and HydroJet for a customizable, luxury massage.
  1. Construction & Materials: Durability and Insulation
  • PVC:
    Triple-layered, puncture-resistant, and keeps its shape-even after repeated use.
  • MaxHold™ Beams:
    Prevent stretching and air loss, so the spa stays firm and comfy.
  • ThermaCore™:
    Rigid foam construction for maximum stability and up to 60% better energy efficiency. Ideal for year-round use.
  1. Energy Efficiency
  • EnergySense® Thermal Covers/Liners:
    Retain more heat, reduce running costs, and heat up faster. Some models are up to 40–60% more energy-efficient than standard inflatables.
  • Freeze Shield™ Technology:
    Protects your spa in cold weather by automatically circulating and heating water to prevent freezing-great for winter relaxation.
  1. Smart Features
  • Wi-Fi/App Control:
    Some models (look for “Smart” in the name) let you control temperature, filtration, and massage from your phone.
  • LED Lighting:
    Some models include built-in LED lights for a fun, atmospheric soak.

How to Choose the Best Lay-Z-Spa for You

  • Count your regular users (family, friends) and pick the right size.
  • Decide on your massage preference:
    • Gentle bubbles? Go AirJet.
    • Deep-tissue massage? Choose HydroJet or HydroJet Pro.
  • Want smart features? Look for “Smart” in the name for app control.
  • Need energy savings? Pick models with EnergySense or ThermaCore insulation.
  • Love night-time soaks? Choose models with LED lighting add extra fun.
  • Plan to use it in winter? Make sure it has Freeze Shield.
  • Check your outdoor space: Measure before you buy.

Lay-Z-Spa offers a model for every lifestyle and budget, from simple, affordable soaks to feature-packed, energy-efficient spas with smart controls and luxury extras. Think about how you’ll use your spa, what features matter most, and you’ll find the perfect fit for your backyard retreat.

How do I place an order?

Making a purchase is easy! Simply browse our website, add the products you like to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information, and you’ll soon have your selected products on their way to you.

What payment methods do you accept?

You can use major debit and credit cards for your purchases, including Visa, Mastercard, American Express, and UCB. We also accept PayPal for secure and hassle-free transactions. Additionally, we provide the option to pay later using Afterpay’s “Buy now, pay later” service, allowing you to make easy, interest-free payments over time through Afterpay. Rest assured that your payment information is secure and your transactions are protected.

How is shipping handled?

We offer reliable shipping options for orders. Shipping fees and delivery times may vary based on your location and the products you’ve chosen. You’ll have the opportunity to view the shipping charges during the checkout process. For more details, please refer to our Shipping and Returns Policy on our website.

How should I care for inflatable products to ensure its longevity?

We want your items to last, and it’s easy to help them do so. When inflating your float, avoid overinflating it, especially in hot weather. The heat from the sun can cause the air inside to expand, which might lead to punctures. A firm but not overly hard inflation level is ideal. Wrinkles will smooth out over time, so don’t worry if they’re present during inflation.

How to manage air in your inflatable kayak during different weather? Storage tips?

Keep in mind that the air inside your float can shrink in cold weather and water. If your float appears less firm after being exposed to cold conditions, don’t worry – it’s normal. Simply reinflate it slightly, and it’ll be ready for your next water adventure.

For proper storage, after use, deflate your float using our pumps, ensure it’s dry, and store it in a cool, dry location. While overnight inflation isn’t an issue, avoid prolonged direct sunlight exposure to maintain its quality.

What is the best way to clean inflatable float?

Salt and chlorine exposure can affect materials. After use, give your float a rinse with fresh water, then allow it to air dry. No need for soap – simple rinsing helps your float stay looking new for longer.

Do you offer click and collect option?

Yes, we offer a click and collect option for your convenience.

Pickup Location:
62 Goodall Close, Dandenong South, VIC 3175

Opening Hours:
• Monday to Friday: 9:00 am – 5:00 pm
• Saturday and Sunday: Closed
• Public holidays: Closed

A few important things to know:
• This is a pickup-only warehouse — no payments are accepted on-site. Please place and pay for your order online.
• Please allow up to 24 hours after placing your order for us to pick and pack it. While most orders placed before 11 AM are usually ready by 4 PM, this is not guaranteed and      depends on how busy the warehouse is.
• Need it urgently? We can arrange same-day pickup (within 4 hours) for a $20 fast-processing fee.
• You’ll need your WMS reference number for pickup. We’ll email it to you once your order is booked and sent for processing. A second email will confirm when your order is ready for collection.

What to bring with you:
• WMS order number
• A form of ID (like a driver’s licence)

If you have any questions or need help, feel free to email us at ak@qmaxgroup.com.au — we’re happy to assist!

How can I change the wrong name/delivery address in my order?

Simply send us an email at ak@qmaxgroup.com.au, and we will gladly assist you. Please keep in mind that once items have been shipped, we will be unable to change the information above.

Get in touch

Still have questions? If you didn’t find what you need, you can send an inquiry through our contact form or call/message us at +61 4 06089808